Branch Services

With some 150 branches and offices in more than 37 cities on three continents, staffed by our highly trained, friendly teams, we understand the importance of face to face contact when conducting financial transactions in a foreign country, and we are here to help. We offer a wide range of important financial services for tourists, travellers, expatriates and for those who lead an international lifestyle.

Fast Travel Cash

Prosegur Change has a currency exchange solution for your every need. We can change money across our network of branches from the popular Dollar, Euro, Pound and Yen to the more exotic Riyal, Rupee and many more, instantly. This allows customers to spend money in local stores, restaurants and sports venues immediately without the risk of credit card cloning or unexpected  charges on their credit card bills. Globally, cash is used in half of all consumer transactions and so it is important to always have some travel cash with you. Please note that to comply with official regulations for some types of transactions, your identity document may be required.

Send Money Abroad in Minutes

Remit money (by cash or card) almost instantly to almost any country in the world from your local Prosegur Change branch with Western Union, providing you with an easy way to receive or send cash to loved ones who need it urgently, Prosegur Change's Western Union partnership offers a fast, reliable and convenient money transfer service around the world. With us you can send money to over 200 countries and territories across the globe in over 130 currencies.

Tax Free Shopping

International tourists have a great advantage in being able to reclaim the sales or VAT tax on many of their purchases. Process your tax-free shopping at our branches in popular shopping destinations. From Global Blue to Planet Refund and more, Prosegur Change works closely with all most popular tax refund partners, allowing you to make great savings on your travel shopping. Shop at any store that offers tax-free shopping and remember to ask for a VAT voucher. 

Money Transfer with Western Union at our branches

Prosegur Change has partnered with Western Union to offer you a world-class, rapid international money transfer service, providing a fast and reliable way to send money to your loved ones, direct to hundreds of thousands of agent locations in over 200 countries and territories. Western Union offers over 145 years of experience in money transfers and is trusted by millions of people every year.

WU Transfers within Minutes

With WU Transfers at Prosegur Change, you can use cash or your credit or debit card to send money from our branches securely to your loved ones, typically within minutes to any of the 500,000 WU agents around the world (subject to time zone opening hours and regulatory issues). We understand how important a fast and reliable transfer is when people rely on you, and we do our utmost to make the process as smooth as possible. Visit your nearest Prosegur Change branch to initiate a transfer that can be sent worldwide or simply within your own country, allowing for a speedy and easy cash collection almost instantly by your recipient, wherever they are.

Sending Money at Prosegur Change

When sending money, please provide the following to our friendly team at Prosegur Change branches:

  1. Your full name and a government-issued ID, such as a passport, driver’s licence, identity or residency card.
  2. Recipient’s full name, matching their government-issued ID.
  3. Receiving WU Agent or the recipient’s location, allowing us to determine theirnearest agent.
  4. For larger transactions, you may need to provide proof of source of funds, soplease ensure you have a bank statement, pay slip, tax return, or any other applicable document proving source of funds, with you.

You can pay for your transfer by cash or via credit or debit card. Pass on the Money Transfer Control Number (MTCN) printed on your form to your receiver. You can then relax, knowing that your remittance is all taken care of.

Receiving Money at Prosegur Change

Whatever the occasion, receiving money from someone is not only a lifesaver - it’s a reminder that the world isn’t nearly as big as it felt a few minutes ago. WU at Prosegur Change makes it easy to receive cash from abroad, or from elsewhere within your own country, direct to your local Prosegur Change branch. When visiting Prosegur Change to pick up your cash transfer, please provide us with the following:

  1. Your Money Transfer Control Number (MTCN)
  2. Sender’s full name, location and Transfer Amount
  3. Your full name and a government-issued ID, such as a passport, driver’s licence, identity or residency card.

Thank you for placing your trust in WU at Prosegur Change.

Find a Branch

We are delighted to welcome you to our +100 branches, located in shopping streets, airports, railway stations and shopping malls around the world. We operate extended opening hours to provide the services you need, at the time and place that is convenient to you. We look forward to serving you.